Where do you ship?
We wish we could get our products into the hands of everyone. Currently, we can ship to the continental U.S. and most international countries. Unfortunately, we are unable to ship to P.O. Boxes, APO/FPO or other military addresses. We are working on getting our products everywhere around the world. Email us if you have more questions.
What shipping options do you offer to the U.S.?
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
1. Standard (3-8 business days): $5
2. Express (4 business days): $12
PS: Standard shipping is free when you spend $25 or more. Please allow 1 to 2 business days for us to receive and process your order.Please note express service is not available for P.O. Boxes and APO/FPO addresses.
When will my order be shipped?
All orders will be shipped in 2 business days. You will receive a shipping confirmation email with a tracking number as soon as your package ships.
How long must I wait for shipping?
Standard shipping to US takes between 3-8 business days after the shipping confirmation has been sent.
International shipping takes 5-20 business days after the order has been dispatched.
Can I change my shipping address?
You can change the shipping address ONLY if the order has not been shipped. Please double check your shipping address and make sure it is correct when you are placing the order.
Do you ship internationally？
Yes, we ship all over the world.
How do I track my items?
You should automatically receive one shipping confirmation email once the order has been dispatched. The tracking number and the tracking link will be provided in the email. If you can not find the tracking number , please email us at [email protected] for help.
What can cause delays on my order?
The most common factors may cause to the delay are as following:
1) Misspelt, incompleted or outdated address when the carrier fails to delivery the package.
2)Unforeseen circumstances at the local post office, postal strikes, customs clearance or weather.
3)The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
4)Public Holidays in your location and ours can also cause delays during the processing time.
What can I do if my package was lost or stolen?
Please contact us at [email protected] for help, if your package has been lost or stolen.