How do I place a return or exchange?We are sorry that you didn't love our products, simply contact us within 30 days period and we'll send you a Return Authorization Number (RMA) along with return or exchange instructions. Please note that all items should be returned in unused condition for hygienic reasons.
What is your return policy?
Customer satisfaction is always our top priority. We hope you are delighted with your order, if you are not perfectly satisfied with your items, we offer 30-day no questions asked satisfaction guarantee. Simply contact us via [email protected] With your order number, we will help you with the refund, return or exchange. Please note that the items should be returned in its original and unused condition.
What should I do if I receive the wrong product?
We are sorry to hear that the product you received is different from the product you ordered. All you need to do is contact us via [email protected], please provide us the order number and photos of the product you received. We will be sure to get you the product you ordered. Please make sure the products are returned in perfect condition.
How long does it take to process a return?
We will process the refund as soon as we receive the returned package. Your refund will automatically be applied to your credit card or your paypal. Usually it may takes 3-10 business days to appear on your statement.
Do I have to pay shipping for a return/exchange?
We offer a return/exchange free of charge if the product is incorrect or faulty. Or the return shipping cost are paid by the buyers. We offer free shipping on exchanges.